Why AIOps is Critical For Pandemic Business Recovery

AIOps Service Management with AIOps

Content By Devops .com

As businesses worked to stay afloat over the last year, innovation in many areas fell behind. Business leaders struggled to understand the short-term and long-term impact the COVID-19 pandemic would have on their business, while employees worried about losing their jobs and customers scrambled to rearrange budgets. As we near the end and can finally see light at the end of the tunnel, business leaders are looking for ways to get back on track.

Artificial intelligence for IT operations (AIOps) is the solution many businesses need to free up resources and return their focus to innovation. The data speaks for itself—the AIOps market was valued at $13.51 billion in 2020 and is expected to grow by more than 200% to $40.51 billion over the next five years. AIOps presents several benefits to enterprises, like automating mundane tasks, providing actionable reporting and improving risk management.

But before IT leaders jump headfirst into adopting AIOps, there’s still one common misconception they must address: AIOps isn’t a solution, it’s a long-term strategy. AIOps simply cannot be viewed as a band-aid on the road to recovery. To truly maximize the benefits and bring innovation back to the center of business focus post-pandemic, teams must view AIOps as a long-term strategic investment.

For IT teams looking to adopt an AIOps strategy, consider these three takeaways to jumpstart the journey and maintain it in the long term.

Find a Partner to Offer Market Insight

On the road to recovery, IT leaders may not have the time or bandwidth to truly invest what it takes to implement a robust AIOps investment strategy—let alone where to start. But working with a trusted, experienced partner who does have the time and resources to map out a plan and who keeps a close eye on market trends can help ease any struggles that IT leaders may face.

A strategic partner can also help teams identify what tools IT teams already have in place that will support an AIOps strategy and which will stand in the way of it. Through a comprehensive tools rationalization process, IT teams have a better grasp of what tools they have in place, which are performing overlapping capabilities (in other words, increasing unnecessary costs) and what tools they still need to support their AIOps journey.

The right partner can plot a path forward for IT leaders and give them peace of mind knowing they have an expert in their back pocket at all times.

Identify Use Cases

Use cases for AIOps may have changed over the course of the last year depending on a company’s place in the market, product focus and future growth plans. But as companies bring innovation back to the forefront, they must reevaluate their use cases for AIOps. If you’re an IT leader looking to invest in AIOps, ask yourself ‘Why?’ and determine precisely how AIOps can support that end goal. Your trusted partner can help by giving a different perspective that IT leaders may not have, simply because they are in the weeds day in and day out.

Build a Plan and Execute

With the right tools in place and a partner by your side, it’s time to lay out your complete AIOps investment plan with actionable steps in place. Consider the use cases you determined and your short- and long-term goals for AIOps as a starting point. Remember—this isn’t a plan with a definitive endpoint, but rather a strategy with definitive milestones that can help keep the business up and running and customers happy while maximizing internal processes.

As IT leaders look ahead, they can regain confidence and feel empowered to bring innovation back to the business. No longer should they feel like they’re drowning in incidents and constantly putting out fires. With a long-term AIOps plan in place, IT teams are equipped to thrive post-pandemic and come out on the other side stronger than ever.

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