Content By Devops .com
The past year has been unpredictable for businesses – from migrating to remote work to planning for a return to offices to keeping pace with shifting government guidelines. With so much in flux, it was and is a good reminder that organizations must be prepared for the unexpected and have contingency plans in place.
From an IT standpoint, this means ensuring that employees are well equipped to work efficiently and safely, no matter what work may look like in the year ahead. Fortunately, artificial intelligence (AI) technologies are evolving quickly, enabling enterprises to better manage an ever-changing hybrid workforce.
The following are three AI-enabled strategies that organizations should implement to help prepare for times of uncertainty:
Invest in Self-Driving Networks
When companies quickly and unexpectedly moved their employees to remote work last year, networks experienced increased pressure on multiple fronts: usage, quality and issue remediation. These factors compounded on top of the fact that networks have continued to become more complex in the past few years as workloads become more distributed across public and private clouds. Even under the best circumstances, building and maintaining a traditional network requires a team of dedicated experts and can be time consuming. Due to their complexity and the increasing amount of data, networks are becoming more difficult to manage via command-line interface (CLI) and are required to adapt to changing workloads and employee connectivity – this is where AI comes into play.
A self-driving network eases complexity by using AI and automation to run the network’s end-to-end user experience with minimal human intervention. This includes monitoring for issues such as bad cables and capacity hotspots within the network and solving them before they impact the end user. By ensuring networks are running smoothly on the foundational level, self-driving networks allow IT teams to spend their valuable time tackling more complex problems and driving innovation.
Empower IT With AI Assistants
Another way to free up the IT team’s time is to make a new hire – not a traditional employee, but rather an AI assistant. More specifically, an AI assistant that can answer questions and manage networks on par with a network domain expert – one that learns and improves as you work with it. As AI truly delivers on completing functions on par with humans, this is where AI and machine learning are disrupting industries.
Today’s AI assistants, through conversational interfaces, are delivering more than simple “yes” and “no” answers to IT questions – they are able to answer complex open-ended questions such as, “Why is Bob having a poor Zoom experience?” They’re even learning to solve more complex problems, helping IT teams minimize the number of support tickets issued by frustrated remote workers. As businesses recognize the value AI assistants bring to their team, they now see them as members of the IT team that help them simplify the ever-growing complexity of IT networks.
Educate Employees on the Benefits of AI
In 2021, we expect the adoption of AI in networking to accelerate. Ensuring the right AI technologies are property executed starts with trust. Therefore, getting teams to perceive AI assistants as more of a teammate and less as a job-threatening technology is an important step toward successful AI implementation. The end-user experience is more important than ever, and AI is becoming more crucial for enterprises to manage this experience.
To many employees, the concept of AI can be scary. A common misunderstanding is that AI will take over humans’ jobs. However, people are starting to understand the importance of AI by seeing it solve real problems. As companies implement AI technologies into their solutions, they should first prioritize open conversations about the business benefits of AI. By ensuring everyone is on the same page, teams can work toward building a better process together. After all, the goal is for AI to ultimately make their jobs easier.
The last year has been difficult to navigate, but it serves as a reminder of the importance of planning for the unexpected – this is necessary to continue running a business efficiently and supporting employees remotely. Though there are sure to be more uncertain times ahead, we have the tools to prepare the best we can today.
By taking steps toward building a self-driving network, investing in AI assistants and educating employees on AI, organizations can have peace of mind that they’re on the path to building themselves, their employees and their stakeholders a stable future that’s prepared for whatever uncertainties come their way.