vacations Incident management Resolution for Remote Teams

SRE’s Guide to Pragmatic Incident Response

Content By Devops .com In my past experience as an SRE, I learned some valuable lessons about how to respond to and learn from incidents. If you want the TL;DR, I’ll summarize them here: Declare and run retros for the small incidents. It’s less stressful, and...

Choosing an Incident Management Platform

Content By Devops .com When you’re feeling the stress and pain of manually managing incidents and incident response, making the decision to find an incident management tool is a no-brainer. But how do you choose the one that will work best for you, your team...

vacations Incident management Resolution for Remote Teams

Why You Should Embrace Incidents and Ditch MTTR

Content By Devops .com The cliché is that everyone in IT hates incidents, and the natural reaction when assembling incident response metrics is to look for numbers that you can lower over time. Fewer incidents and shorter incident response times must be better, we think....

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Best Practices for Cloud Incident Response

Content By Devops .com Cloud computing is now mainstream, with almost all organizations running at least some resources in the public cloud—whether software-as-a-service (SaaS), platform-as-a-service (PaaS) or infrastructure-as-a-service (IaaS). Security teams have been scrambling to adapt to cloud environments, and with the growing adoption of...

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Why AIOps is Critical For Pandemic Business Recovery

Content By Devops .com As businesses worked to stay afloat over the last year, innovation in many areas fell behind. Business leaders struggled to understand the short-term and long-term impact the COVID-19 pandemic would have on their business, while employees worried about losing their jobs...

The Single-Sentence Postmortem

Content By Devops .com In my experience, writing and distributing the postmortem is the least-practiced part of incident management. That is a shame, because it’s the bridge between resolving an incident and making sure it doesn’t happen again. The point of a postmortem is to...

Report: The State of DevOps Automation

Content By Devops .com In the race to accelerate digital transformation initiatives, organizations are encountering more incidents, more downtime, and longer resolution times. In fact, 90.4% of organizations saw an increase in incidents since the pandemic began, according to a recent Transposit report. In a...

How to Eliminate Incident Inefficiencies

Content By Devops .com In today’s complex, dynamic IT environments, the proliferation of disparate IT Ops, NOC, DevOps and SRE teams and tools is a given – and usually considered a necessity. This leads to the inevitable truth that when an incident happens, often the...